Return, Refund & Cancellation Policy

Effective Date: October 2, 2026

At Modiy Furniture, every upholstered sofa, sectional, and chair is meticulously hand-crafted and custom-made based on your unique specifications, including your selected dimensions, configuration, fabric/leather options, and color choices.

Because our products are made-to-order specifically for you, our policy is designed with transparency and fairness while complying with international e-commerce standards regarding custom goods.

1. General Rule: Non-Returnable & Non-Refundable

Customized Nature: In accordance with international consumer protection laws regarding custom-made items, all custom upholstered furniture orders are strictly non-returnable and non-refundable once production has commenced.

Change of Mind: We do not accept returns, exchanges, or refunds due to a “change of mind,” personal preference regarding comfort/firmness, or failure to match your existing home decor.

2. Order Cancellation Window

We understand that mistakes happen. You may cancel or modify your order under the following conditions:

Within 24 Hours of Purchase: You may cancel or modify your order for a full refund without any penalty.

After 24 Hours / Production Started: Once raw materials (fabric/leather) are cut or custom frames are built, cancellations and modifications are no longer accepted. If you insist on canceling after this window, a 30% to 50% material and restocking fee will be deducted from your refund to cover incurred production costs.

3. Delivery & Access Liability (Crucial for Large Items)

As large upholstered furniture requires careful logistics and home delivery, the customer is entirely responsible for ensuring the product can fit into the delivery destination.

Dimensional Verification: Before placing your order, you must carefully measure all entry points, including hallways, elevators, stairwells, and doorways.

Delivery Failures: If delivery fails or cannot be completed due to access restrictions (e.g., the sofa cannot fit through the apartment door or elevator), the customer will be held responsible for the full cost of international ocean freight, return shipping fees, and a handling fee.

4. Color, Texture & Size Tolerances

Due to the artisan and hand-crafted nature of upholstered furniture, minor variations are normal and do not constitute defects:

Color & Fabric Discrepancies: Actual fabric or leather colors may slightly vary from website images due to monitor display settings, lighting conditions, and different dye lots. We strongly recommend ordering our Free Fabric Swatches prior to purchase. Minor color variances are not considered quality defects.

Natural Leather Characteristics: Top-grain or genuine leather features natural marks such as growth lines, healed scars, and minor texture shifts. These authenticate genuine leather and are not flaws.

Dimensional Tolerance: Due to foam compression and manual upholstery stretching, a manufacturing tolerance of ± 2 cm (approx. 0.8 inches) is considered standard in the furniture industry and is not a defect.

5. Damaged or Defective Items (Exceptions)

While custom items cannot be returned for preference, we stand by the structural integrity of our craft. If your item arrives with a genuine manufacturing defect or transit damage:

Reporting Window: You must report any transit damage or manufacturing defects within 48 hours of delivery, accompanied by clear photos and video evidence.

Valid Defects Covered: Structural frame breakage (internal wooden/steel skeleton collapse) or receiving a completely incorrect item (wrong model, wrong fabric).

Resolution Process: For verified defects, we reserve the right to provide replacement components, authorize and reimburse a professional local repair service, or remake the defective part/item at our discretion.