Frequently Asked Questions

How long does delivery take?

In-stock items ship within 3-5 business days. Custom and made-to-order pieces take 3-5 weeks to build, then transit time based on your region. You will get tracking for every shipment.

What is your return policy?

Standard items can be returned within 30 days in original condition for a full refund. Custom-sized items are final sale – which is exactly why every custom order includes free swatches and an engineer-approved spec sheet before production begins.

How does customization work?

Pick any product, choose your dimensions and material, and our engineers verify feasibility within 24 hours before production starts. Details on the Custom Furniture page.

Do you ship internationally?

Yes – internationally with duties calculated at checkout where available. Flat-pack packaging is engineered to survive freight, and every order is covered by our 48-hour damage guarantee.

What warranty do you offer?

5 years on frames and mechanisms, 2 years on fabrics and foams, 10 years on standing desk frames.

Are your finishes safe for kids and pets?

All coatings are low-VOC and water-based, and our performance fabrics are tested for scratch and stain resistance.

Do I need a box spring for the platform beds?

No. Our 14-slat solid wood system supports any mattress directly and improves airflow.

How do I care for solid oak surfaces?

A damp cloth is enough. Avoid abrasive cleaners; re-oil once a year if you want to refresh the grain.